Sparq 3.5kW Portable EV Emergency Charger | 16A | WiFi + Tuya | 7.5m / 10m

Sparq Enterprise is committed to customer satisfaction. Please read our returns and
cancellation policy carefully before making a purchase.

1. Return Eligibility
• Returns are accepted within 7 (seven) days of the delivery date, in accordance with
the Consumer Protection Act.
• Items must be returned in their original, unused condition, in original packaging, with
all accessories, manuals, and proof of purchase included.
• Products that show signs of physical damage, misuse, or tampering will not qualify
for a return or refund.
• Software, digital downloads, and unsealed audio products are not eligible for return
once opened.
2. Return Shipping — Buyer Responsibility
Shipping costs for all returns are the sole responsibility of the buyer. Sparq Enterprise does
not cover return shipping fees under any circumstances, unless the return is a direct result of
our error (e.g., incorrect item shipped).
• The buyer must arrange and pay for a reliable courier service to return the item.
• We strongly recommend using a tracked shipping service. Sparq Enterprise is not
liable for items lost or damaged during return transit.
• Returns sent without prior authorisation may be refused.
3. Return Process
Step 1 — Request a Return
Contact us at jarred@sparq.co.za with your order number, the item you wish to return, and the reason for the return. We will respond within 2 business days with a Return Merchandise Authorisation (RMA) number and return address.
Step 2 — Package & Ship
Securely package the item and clearly mark the RMA number on the outside of the parcel.
Ship the item to the address provided at the buyer's cost using a trackable courier.
Step 3 — Inspection
Once received, all returned items will be thoroughly inspected to verify condition,
completeness, and eligibility. This process may take up to 5 business days.
Step 4 — Refund or Rejection
If the return is approved, a refund will be processed to your original payment method within
5-7 business days. If the item does not meet the return criteria, it will be returned to the
buyer at their expense.
4. Defective or Damaged Products

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If you receive a defective or damaged product, please contact us within 48 hours of delivery
at jarred@sparq.co.za with photographs of the damage. We will arrange a replacement or
refund at no additional cost to you, subject to inspection and stock availability.
5. Manufacturer Warranty
Certain products may be covered by a manufacturer's warranty. Warranty claims must be
directed to the manufacturer as per the product documentation. Sparq Enterprise will assist where possible in facilitating warranty claims.
6. Order Cancellations
• Orders may be cancelled before dispatch at no cost. Please contact us immediately
at jarred@sparq.co.za to request a cancellation.
• Once an order has been dispatched, it cannot be cancelled. You may initiate a return
upon receipt, subject to this Returns Policy.
• Refunds for cancelled orders will be processed within 5-7 business days of
confirmation.
Note: These policies are consistent with the Consumer Protection Act 68 of 2008. Nothing in this policy limits any statutory rights you may have.

Sparq Enterprise ships to all major destinations across South Africa. We are committed to
getting your order to you quickly and safely.

1. Shipping Rates
Service Rate Standard Shipping (2–5 Working Days) R100.00 (flat fee)
Remote Area Surcharge May apply — quoted at checkout

2. Delivery Timeframes
• Standard delivery is estimated at 2–5 working days from the date of dispatch.
• Working days are Monday to Friday, excluding South African public holidays.
• Delivery times are estimates and are not guaranteed. Delays may occur due to
courier operations, weather, or other external factors beyond our control.
• Orders placed on weekends or public holidays will be processed on the next
business day.
3. Dispatch & Tracking
• Orders are typically dispatched within 1–2 business days of payment confirmation.
• Once your order is dispatched, you will receive a tracking number via email to
monitor your delivery.
• Sparq Enterprise partners with reputable courier services to ensure safe and timely
delivery.
4. Delivery Address
• Please ensure your delivery address is accurate and complete at the time of
purchase. Sparq Enterprise is not responsible for failed deliveries due to incorrect or
incomplete addresses.
• Deliveries are made to physical addresses only. PO Box addresses are not accepted.
• If no one is available to receive the delivery, the courier may leave a collection notice.
Any redelivery fees charged by the courier will be the customer's responsibility.
5. Risk & Ownership
Risk in the goods passes to the customer upon delivery. Ownership of goods transfers to the
customer upon receipt of full payment.
6. Damaged in Transit

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If your order arrives damaged, please photograph the damage immediately and contact uswithin 48 hours at jarred@sparq.co.za. Retain all original packaging as it may be required for a courier claim.
Note: Shipping fees are non-refundable unless the return is due to our error.

How do I track my order?
Once your order is dispatched, a tracking number will be emailed to you. Use this number
with the relevant courier's website to monitor your delivery.
How do I initiate a return?
Email us at jarred@sparq.co.za with your order number and reason for return. Please review
our Returns & Cancellation Policy before reaching out.
Can I change my order after placing it?
Order changes may be possible before dispatch. Contact us as soon as possible at
jarred@sparq.co.za. Once dispatched, changes cannot be made.
What payment methods do you accept?
We accept all payment methods listed at checkout on sparq.co.za. All payments are
processed securely.
Do you offer bulk or business pricing?
Yes. For volume orders or business enquiries, please reach out directly to
jarred@sparq.co.za with your requirements.